How To Read Your Subscription Invoice

How To Read Your Subscription Invoice

TL;DR

Your invoice is structured around subscriptions, not individual services. This article applies to automated subscription invoices only. Each subscription groups related services (e.g. per device or vehicle). Charges are billed monthly in advance or yearly - upfront, with any usage or adjustments shown separately.

Purpose

This article explains how to read and interpret your automated subscription invoice, including how services are grouped and how charges are applied.

It applies only to invoices generated as part of recurring subscription billing.

This article is intended as an explanation only. The Master Services Agreement (MSA), together with any applicable Statement of Work (SOW), accepted quote, or project agreement, always prevails.

Before You Start

This article explains how to read your invoice layout.

Customers receive both a consolidated PDF version of the invoice and a CSV file containing a detailed breakdown of all subscription services.

For full details on how billing works (including subscriptions, contract terms, and termination), refer to “How Our Subscription Billing and Service Termination Works.”

How It Works

1. Overall Structure

Overall Structure

Your invoice is designed to show all active services in a single, consolidated view.

At a high level, it includes:

  • Invoice and customer details
  • A list of services (grouped into subscriptions)
  • Any activation, usage, or adjustment charges
  • A totals section

The key to reading the invoice correctly is understanding how services are grouped.

2. Subscriptions (The Grouping Layer)

Subscriptions (The Grouping Layer)

Services are grouped into subscriptions.

A subscription represents a logical unit, typically:

  • A device
  • A vehicle
  • A deployed system

Within each subscription, you may see multiple services, such as:

  • PTToC
  • 4G connectivity
  • GPS tracking
  • Device management

The invoice includes a service table that links each service to its subscription.

This reflects how services are deployed and billed — not as standalone items, but as part of a working system.


3. Recurring Charges (Main Section)

Recurring Charges (Main Section)

The main section of your invoice shows recurring subscription charges.

These charges:

  • Are billed in advance
  • May be billed monthly or yearly, depending on your agreement
  • Are applied based on the billing interval defined for each service

For monthly services:

  • Charges apply to the upcoming calendar month
  • If active on the 1st of the month, the full month is billed (no partial months)

For yearly services:

  • Charges apply to the full billing period (e.g. 12 months)

This reflects our billing model, where services are billed as bundled subscriptions on a defined billing interval.

4. Activation Charges (If Present)

Activation Charges (If Present)

If a service was activated during the previous billing period, you may see an activation charge.

This represents:

  • The initial period of service prior to the first full billing cycle
  • Billed in arrears on the next invoice

After this, the service appears in the standard recurring section going forward.

5. Usage or Excess Charges (If Applicable)

Usage or Excess Charges (If Applicable)

Some services include usage allowances.

Where applicable, your invoice may include:

  • Excess usage charges
  • Itemised usage entries

These charges:

  • Are billed in arrears
  • Are linked to the relevant service or subscription

Not all services include usage-based billing.


6. Adjustments or Credits (If Present)

Adjustments or Credits (If Present)

From time to time, your invoice may include adjustments.

These may relate to:

  • Corrections
  • Agreed changes
  • Commercial adjustments

They will be shown clearly and applied to the invoice total.

7. Totals and Tax

Totals and Tax

At the bottom of your invoice, you will see:

  • Subtotal
  • GST (or applicable tax)
  • Total amount payable

This represents the total for the billing period.

8. Common Questions

Common Questions

Why am I billed for a full month?
Monthly services are billed on a calendar-month basis. If active on the 1st, the full month applies.

Why was I billed for a full year?
Some services are billed yearly in advance, based on the agreed billing interval.

Why is there an activation charge?
This covers the initial service period before the first full billing cycle.

Why are services grouped together?
Services are delivered and billed as subscriptions (e.g. per device or vehicle), not as isolated items.

Why is a service still on my invoice?
Services continue until formally terminated in accordance with the required notice period.

 

Edge cases and exceptions

Where:
  1. Service-specific contract terms apply, or
  2. Alternative arrangements have been explicitly agreed in writing by both parties

Those terms will apply in accordance with the governing agreement.

Edge Cases and Exceptions

Where:

  • Service-specific terms apply, or
  • Alternative arrangements have been agreed in writing

Those terms apply in accordance with the governing agreement.

What This Article Does Not Cover

This article does not cover:

  • One-off project invoices
  • Manually issued invoices or adjustments
  • Custom invoice formats
  • Contract-specific variations not shown on the invoice

If you are unsure how your invoice applies to your agreement, please contact support.

Summary

  1. Invoices are structured around subscriptions
  2. This article applies to automated subscription invoices only
  3. Services are grouped by logical unit (e.g. device or vehicle)
  4. Charges are billed in advance (monthly or yearly)
  5. Monthly billing uses a calendar-month basis with no partial months
  6. Yearly billing applies to the full agreed period in advance
  7. Activation charges cover the initial service period (billed in arrears)
  8. Usage charges (if applicable) are billed separately
  9. Services remain active until formally terminated
  10. The MSA and related agreements always prevail