The IMPULSE Wireless support portal is where we track jobs and tasks, and communicate internally and with customers.


Customers may directly use the portal. We have made this available to make it as efficient as possible for you in managing support tasks with us.


You can also send an email to support@impulsewireless.com.au to raise a support ticket without needing to use the support portal yourself. Our system will email you all responses, including an automated response with the ticket number when the initial ticket is generated. You can simply reply to these emails to respond to the ticket.


You may use the IMPULSE Wireless support portal to:


- Create a new support ticket

View your tickets and their status

- View replies to your tickets

Reply to us on support tickets


Company admins are able to view all tickets in relation to their company, even those tickets created by other users.


Accessing the portal

 

Go to support.impulsewireless.com.au

Click "Login" at the top right of the screen

Log in with your credentials. Your login will be your email address.

If you don't know your password, click "Forgot Password" and enter your email address to receive a password reset email.

If you're not already registered (you have never sent us a support email or request), click on the "Sign up with us" button and follow the prompts.


If you are having problems logging in:

- Click "Forgot Password" and enter your email address to receive a password reset email. Perform a password reset.

- Contact us on 02 8705 3778 if you don't know the username (email) you are registered under

- Contact us to do a password reset (this will also email you a link to reset your password)


Once logged in, you can:

- Create a new support ticket

View your tickets and their status

- View replies to your tickets

Reply to us on support tickets


If you have any questions, please contact us on 02 8705 3778 or support@impulsewireless.com.au